HAMMEL V. STATE FARM: 3 ZUNIGA DECLARATIONS: "23. The materials that I have reviewed are the type of materials
which are customarily relied upon by claims representatives,
insurance company claim personnel including those in a
supervisory capacity in evaluating the performance of their
claims representatives and the appropriateness of the
handling of claims by their company. This type of evaluation
was one of my functions in the State Farm SAC unit. The
following subparagraphs of this paragraph of my declaration
represent my conclusions and opinions based upon the review
referred to in the preceding paragraph:"
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