State Farm - A Once Proud Company Falling on Hard Times ... | Glassdoor.com

State Farm - A Once Proud Company Falling on Hard Times ... | Glassdoor.com: "State Farm – “A Once Proud Company Falling on Hard Times ...”
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State Farm Claim Representative: (Current Employee)
Pros
* Fair pay, fair benefits
* Job security is a bonus
* Well known (looks good on resumes)
Cons
Toxic culture and a damaged employment brand. Rigid, top-down chain of command. You have no discretionary authority to make a decision, yet you're held 100% accountable. Very low morale (especially in ACC - claims call centers). The Workforce Management software controls EVERY movement you make, even down to bathroom breaks. Overwhelming workload and lack of manpower. Bosses who monitor stats all day and chastise you for going 10 seconds too long on a call (shouldn't we be helping and satisfying the customer?). Running out of room ...
Advice to Senior Management
If State Farm was a publicly traded company, you probably would have been blown out by now. At a time when you need employees to be at their best, your obsession with tightly-gripped command/control and stifling bureaucracy is just killing all motivation and morale. Please retire so the next generation can come in and change the company for the future"

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